SAA Customer Service

South African Airways’s international network creates links to all major continents through 10 direct routes. SAA’s core business is the provision of passenger airline and cargo transport services. SAA is a Star Alliance member which offers more than 21,900 daily flights to 1,328 airports in 195 countries. SAA is the winner of the ‘Best Airline in Africa’ Award in the regional category for 11 consecutive years.

SAA Baggage Rules

You may carry some Baggage, free of charge, subject to our conditions and limitations, which are available upon request from us or our Authorized Agents and are available on our website. You will be required to pay a charge for carriage of Baggage in excess of the free Baggage allowance. These rates are available from your local Travel Agent or South African Airways office. or click here for a printable version. Firearms and ammunition of any nature are prohibited from carriage as, or within Checked Baggage. We may accept such items as part of your baggage allowance and will provide you with assistance in the acceptance of such items. Firearms must be unloaded with the safety catch on, and suitably packed. Weapons such as swords, knives and similar items may be accepted as Checked Baggage, at our discretion, but will not be permitted in the cabin of the aircraft. We may refuse to carry as Baggage any item, due to safety, security or operational reasons

Contact Details for SAA Customer Service:

Flight Bookings:
www.flysaa.com

Customer Services
Email Address: SAAcustomerservice@flysaa.com
Or contact us on +2711 978 2888 should you have any customer service related queries..
Tel: 27 11 978 2888 or 0860 003 146 (Share Call)
Fax: 27 11 978 9567
Office Hours: Mon – Fri: 08:00 – 16:30 (GMT)
Closed weekends & South African Public Holidays

Reservations
Email Address: Reservationsjnb@flysaa.com
Or give us a call:
Tel :27 (0)11 978 1111 or 0861 606 607 (Share Call)
Office Hours : 24 Hours

Voyager
Email Address : Voyagerservicerecovery@flysaa.com
Or give us a call:
Tel: 27 (0)11 978 1234
Office Hours : Weekdays, 07h00 to 21h00 (GMT)
Saturdays, Sundays & South African Public Holidays, 08:00 – 14:00

Baggage Service (Lost/damaged)
Email Address : Baggageservices@flysaa.com
Or give us a call:
Tel: 27 (0)11 978 3733
Office Hours: Daily, 07h00 to 19h00 (GMT)

Refunds
Email Address: e-commerceonlinerefunds@flysaa.com
Or give us a call :
Tel: 27 (0)11 978 1786
Office Hours : Weekdays, 08h00 to 16h30 (GMT),
Closed weekends & South African Public Holidays

Cargo
Email Address:SAACargoreservations@flysaa.com
Or give us a call:
Tel: 27 (0)11 978 3366
Office Hours: Weekdays, 08h00 to 19h00 (GMT), excluding South African Public Holidays
Saturdays & Sundays 07:00 – 13:00
Closed South African Public Holidays

Website Queries
Email Address:
webhelp@flysaa.com

SAA Customer Service

Limpopo
SAA Polokwane
SAA Phalaborwa
SAA Hoedspruit

Northern Cape
SAA Upington
SAA Kimberley

Eastern Cape
SAA East London
SAA Port Elizabeth
SAA Umtata

Kwazulu-Natal
SAA Ulundi
SAA Richards Bay
SAA Pietermaritzburg
SAA Durban

Mpumalanga
SAA Skukuza
SAA Nelspruit

Gauteng
SAA Johannesburg

Free State
SAA Bloemfontein

North West
SAA Mmabatho

Western Cape
SAA George
SAA Cape Town

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